At Fantroos, we aim to provide a reliable and convenient delivery experience.
1. Shipping Coverage
We currently aim to deliver products to serviceable locations across India, subject to courier availability and applicable restrictions.
2. Order Processing
Orders are generally processed after successful payment confirmation and necessary verification.
Processing time may vary depending on:
Product availability
Order volume
Verification requirements
Product type
Holidays and weekends
3. Delivery Timeline
Estimated delivery timelines are displayed or communicated where applicable.
Actual delivery may vary due to:
Destination
Courier availability
Weather conditions
Public holidays
Operational disruptions
Natural events
Incorrect or incomplete address information
Other circumstances beyond our reasonable control
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or before order confirmation.
Promotional free-shipping offers may be subject to specific terms and conditions.
5. Order Tracking
Where tracking is available, tracking details may be shared with the customer through registered contact information or made available through the website.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Fantroos may not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
7. Delayed Delivery
If your order is delayed beyond the expected delivery period, please contact our support team with your Order ID.
We will coordinate with the relevant logistics partner where applicable.
8. Damaged Package
If you receive a package that appears damaged or tampered with, please document the condition of the package and contact customer support as soon as possible.
Additional photographs or videos may be requested for verification.
9. Contact Us
Email: support@fantroos.com
Phone: +91 98765 43210
Fantroos
123, Business Park, Sector 62,
Noida, Uttar Pradesh – 201309, India