This policy explains the conditions applicable to order cancellations and refunds at Fantroos.
1. Order Cancellation
Customers may request cancellation of an order by contacting Fantroos as soon as possible.
Cancellation requests are subject to the processing stage of the order.
An order may not be cancellable once it has been packed, shipped, or otherwise entered a stage where cancellation is no longer operationally possible.
2. Cancellation by Fantroos
Fantroos may cancel an order in circumstances including:
Product unavailability
Pricing or listing errors
Payment verification issues
Incorrect or incomplete information
Suspected fraudulent activity
Delivery restrictions
Other operational or legal reasons
Where a prepaid order is cancelled by Fantroos and a refund is applicable, the eligible amount will be processed through the applicable payment method or refund mechanism.
3. Refund Eligibility
Refunds may be applicable in circumstances such as:
Eligible order cancellation
Approved return
Verified defective or incorrect product
Non-fulfilment of an order
Other circumstances where a refund is determined to be applicable
4. Refund Processing
Once a refund is approved, the refund will be initiated according to the applicable payment and refund process.
The time taken for the amount to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.
5. Partial Refunds
Where applicable, a partial refund may be issued based on the circumstances of the order, product, return, or service.
6. Cash on Delivery Orders
For eligible refunds relating to Cash on Delivery orders, Fantroos may request valid bank account or other payment details necessary to process the refund.
7. Promotional Discounts
Where an order was placed using a promotional discount, coupon, or offer, the refund value may be calculated according to the applicable offer terms.
8. Contact Us
For refund or cancellation assistance:
Email: support@fantroos.com
Phone: +91 98765 43210