Return & Exchange Policy
Last Updated: [Insert Date]
At Fantroos, we want customers to have a satisfactory shopping experience. Returns and exchanges are accepted only where the purchased product is eligible under the applicable product-specific and order-specific conditions.
1. Return Eligibility
A product may be eligible for return or exchange where applicable if:
The product received is damaged
The product received is defective
The wrong product was delivered
The product does not match the confirmed order, subject to verification
The product is otherwise eligible under the applicable product return terms
Certain products may be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions.
2. Return Period
Eligible return or exchange requests must be submitted within the return period specified on the product page, order details, or applicable communication.
3. Product Condition
For an eligible return, the product should generally be:
Unused
In original condition
In original packaging, where applicable
Accompanied by accessories, tags, manuals, or other included items
Products showing signs of use, damage, alteration, or missing components may not qualify for return.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly with:
Order ID
Description of the issue
Photographs
Video, if requested
Relevant packaging information
Our team may review the request before approving a return, replacement, or other resolution.
5. Exchange
Exchange availability depends on product availability and eligibility.
If the requested replacement is unavailable, we may provide another applicable resolution according to the circumstances and our policies.
6. Non-Returnable Products
Certain products may not be eligible for return or exchange, including products that are:
Customized or personalized
Used or altered
Damaged after delivery due to customer handling
Specifically identified as non-returnable
Otherwise excluded under applicable law or product-specific conditions
7. Return Shipping
Where the return is due to an error attributable to Fantroos, such as an incorrect or verified defective product, applicable return shipping arrangements may be provided according to our assessment.
Other return shipping costs, where applicable, may be subject to the specific return terms communicated for the order.
8. Refunds
Approved returns may qualify for a refund according to the applicable Refund Policy.
9. Contact Us
For return or exchange assistance:
Email: support@fantroos.com
Phone: +91 98765 43210