Frequently Asked Questions

Frequently Asked Questions

1. How can I place an order?

Browse the products available on Fantroos, select the product and required options, add it to your cart, and proceed to checkout. Enter your delivery details, select an available payment method, and confirm your order.

2. What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, these may include credit cards, debit cards, UPI, net banking, wallets, and other supported payment methods.

3. How can I track my order?

Once your order has been shipped, tracking information may be shared through your registered contact details. You can also use the order tracking facility available on the website, where applicable.

4. How long will my order take to arrive?

Estimated delivery timelines may vary depending on the product, destination, availability, courier service, and other logistical factors. The applicable estimated delivery information will be communicated during or after checkout.

5. Can I cancel my order?

Orders may be cancelled subject to the cancellation conditions specified in our Cancellation Policy. Cancellation may not be possible once an order has entered certain stages of processing or shipment.

6. Can I return a product?

Returns are subject to product eligibility and the conditions specified in our Return & Exchange Policy.

7. What if I receive a damaged or incorrect product?

Please contact our customer support team as soon as possible after delivery with your Order ID and relevant photographs/videos where requested. We will review the issue and assist you according to our applicable policy.

8. When will I receive my refund?

Approved refunds are generally processed after the applicable return, cancellation, or verification process is completed. The time taken for the amount to reflect may depend on the payment method and financial institution.

9. Can I change my delivery address after placing an order?

Address changes may be possible only before the order reaches a certain processing or shipping stage. Contact customer support as soon as possible if you need to request an address change.

10. Do you offer bulk orders?

Yes, bulk or corporate orders may be considered depending on product availability and order requirements. Please contact us for details.

11. How can I contact Fantroos?

You can reach us at:

Phone: +91 98765 43210
Email: support@fantroos.com

12. Where is Fantroos registered?

Fantroos's registered office is located at:

123, Business Park, Sector 62, Noida, Uttar Pradesh – 201309, India.