Refund policy

At Funtroos, customer satisfaction is important to us. If you experience any issues with your order, we are here to help. Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Return Window

You may submit a return or exchange request within 7 days of receiving your order. All requests are subject to product eligibility, review, and applicable consumer protection laws.

2. Return Eligibility

To help us process your request, please ensure that:

  • The product is unused and unworn.

  • Original tags and packaging are retained, where applicable.

  • You provide your order number and the reason for your request.

  • Clear photographs or videos are provided when needed to assess the issue.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us within 7 days of delivery.

Please share your order number, a description of the issue, and clear photographs of the product and packaging, where relevant.

Our team will review your request and communicate the appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

4. Customized and Personalized Products

Customized or personalized products may not be eligible for returns or exchanges due to a change of mind or errors in the design details provided by the customer.

However, this restriction does not limit any rights available under applicable law, including rights relating to defective, damaged, incorrect, or materially misdescribed products.

Please carefully review all customization details before confirming your order.

5. Exchange Policy

Exchange requests are subject to product availability and eligibility.

If you wish to exchange an eligible product, contact our customer support team within 7 days of delivery. Please wait for confirmation and instructions before returning the item.

6. Refund Eligibility

Refunds may be considered for eligible returns, approved cancellations, damaged or defective products, incorrect items, or other circumstances where a refund is appropriate under applicable law.

Each request will be reviewed based on the circumstances and the applicable policy.

7. Refund Process and Timeline

Once your request has been reviewed and the return has been received, where applicable, we will communicate the outcome.

For approved refunds, we aim to initiate the refund within 5–7 business days after approval.

Refunds will generally be issued to the original payment method where possible. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Shipping Charges

Shipping and return-shipping costs will be handled according to the reason for the return, the circumstances of the request, and applicable law.

If your product arrives damaged, defective, incorrect, or materially misdescribed, please contact us before arranging return shipping so we can guide you through the process.

9. How to Request a Return, Exchange or Refund

Please contact our support team with the following information:

  • Your order number.

  • The product name.

  • The reason for your request.

  • Relevant photographs or videos, where applicable.

Email: info.funtroos@gmail.com
Contact: +91 91838 48113

Please wait for instructions from our team before shipping any product back to us.

10. Important Notes

  • Return, exchange, and refund requests are subject to review and applicable law.

  • Products must not be sent back without following the return instructions provided by our team.

  • This policy does not exclude or restrict any mandatory rights available to customers under applicable consumer protection laws.

11. Contact Us

If you have any questions about this policy or need help with a return, exchange, or refund, please contact us.

Funtroos Customer Support
Email: info.funtroos@gmail.com
Phone: +91 91838 48113

Funtroos — Wear the Good Vibes.